Welcome to Zivaasa! These Terms and Conditions (“Terms”) govern your use of our vacation home rental platform and services. By accessing or using Zivaasa, you agree to these Terms. Please read them carefully.
1. Definitions
- “Zivaasa”: Refers to our platform, website, mobile application, and services.
- “User”: Refers to individuals using Zivaasa, including Hosts and Guests.
- “Host”: A user offering their property for rental.
- “Guest”: A user booking and staying at a Host’s property.
- “Content”: Includes text, images, videos, and other materials shared on Zivaasa.
2. Eligibility
To use Zivaasa, you must:
- Be at least 18 years old.
- Agree to provide accurate and up-to-date information.
- Comply with applicable laws and regulations.
3. User Responsibilities
Guests
- Ensure timely payment for bookings.
- Abide by the rules and guidelines set by the Host.
- Use the property respectfully and responsibly.
Hosts
- Provide accurate descriptions and availability of listed properties.
- Ensure properties are clean, safe, and meet legal standards.
- Fulfill bookings as agreed with Guests.
4. Booking and Payments
- Guests must pay the full amount of the booking fee to confirm reservations.
- Zivaasa reserves the right to charge a service fee for transactions.
- Cancellations and refunds will be processed as per Zivaasa’s Cancellation Policy.
5. Cancellation Policy
- Guests: Cancellations within [specific time frame] may be subject to partial or no refund.
- Hosts: Cancellations after confirmation may incur penalties or affect your listing.
6. Prohibited Activities
Users must not:
- Post false or misleading information.
- Use the platform for illegal or unauthorized activities.
- Discriminate or harass other users.
- Damage properties or violate Host rules.
7. Limitation of Liability
- Zivaasa acts as an intermediary between Hosts and Guests and is not responsible for disputes, damages, or losses arising from bookings.
- Zivaasa is not liable for disruptions caused by events beyond our control, including natural disasters or technical issues.
8. Intellectual Property
- All content and materials on Zivaasa are the intellectual property of Zivaasa and its licensors.
- Users may not copy, distribute, or reproduce Zivaasa’s content without explicit permission.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
10. Termination
Zivaasa reserves the right to suspend or terminate user accounts for violations of these Terms or misuse of the platform.
11. Dispute Resolution
- Users agree to resolve disputes amicably.
- If a resolution cannot be reached, disputes will be subject to arbitration as per applicable laws.
12. Changes to Terms
Zivaasa reserves the right to update or modify these Terms at any time. Continued use of the platform after changes indicates your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of India.
14. Contact Us
For questions or concerns regarding these Terms, please contact us at:
📧 support@zivaasa.com
📞 +91 9395753104
Thank you for choosing Zivaasa! We look forward to helping you create memorable travel experiences.
