Frequently Asked Questions
Zivaasa is a homestay booking platform that connects travelers with unique, locally hosted accommodations. It offers a seamless way to book stays through mobile devices or apps.
You can book a homestay by visiting our website or downloading the Zivaasa app. Browse available properties, select your desired dates, and complete your booking in just a few clicks.
While Zivaasa initially focuses on Northeast India, we are expanding to other regions of India and beyond.
Zivaasa verifies all hosts through a stringent process, including ID verification and property inspections. We also provide a 24/7 customer support team for any emergencies.
Yes, you can cancel or modify your booking depending on the host’s cancellation policy. Check the specific property’s terms before confirming your booking.
Zivaasa accepts all major credit and debit cards, UPI, net banking, and digital wallets.
Zivaasa charges a small service fee to maintain the platform and ensure quality service. Any additional charges, such as cleaning fees, are mentioned upfront during booking.
To become a host, sign up on the Zivaasa platform, complete your profile, and list your property with detailed information and photos. Once approved, your listing will go live.
Refunds depend on the host’s cancellation policy. If eligible, refunds will be processed within 7-10 business days.
Yes, Zivaasa offers 24/7 customer support to assist with any issues or queries.
Yes, hosts can list multiple properties under a single account, provided each property meets our hosting standards.
Zivaasa allows homestays, apartments, villas, cottages, and other unique accommodations that provide a comfortable stay for guests.
Zivaasa acts as a mediator to resolve disputes amicably. We encourage both parties to provide evidence to support their claims for a fair resolution.
Yes, listing a property on Zivaasa is free. We only charge a commission on bookings made through the platform.
Yes, Zivaasa provides a secure messaging system to communicate with hosts before confirming your booking.
Currently, Zivaasa does not offer travel insurance but recommends travelers purchase insurance independently for added protection.
Contact our 24/7 customer support immediately. We’re here to assist you and ensure your concerns are addressed promptly.
After your stay, you will receive an email or app notification prompting you to leave a review and rate your experience.
Yes, Zivaasa verifies guest identities during the check-in process to ensure the safety of hosts and their properties.
Log in to your Zivaasa account, navigate to the “My Account” section, and update your booking or personal information as needed.